It’s pretty easy. You just need to download the app (link to Apple Store or Google Play) or login to the website and start ordering. We don’t have a physical grocery store, so all ordering happens online.
For the fastest possible service, we do ask that everyone who uses Pinemelon signs up for an account. You can use your phone number or email to sign up, and membership is not required to take advantage of most of our awesome prices. Creating an account means it’ll be easier for future ordering, saving your favorite items, and keeping your delivery address on hand.
We deliver 9 AM — 8 PM, 7 days a week. We are closed on Thanksgiving Day and Christmas Day.
We deliver to neighborhoods about 30 minutes from our warehouse. The area includes all of Denver metro, West to I-93, South to Hampden and I-225, East to Central Park, and North to CO-7.
On the checkout page, there’s a space to leave delivery instructions for our drivers, but if you need to add or edit those instructions, please contact customer experience at 720-664-9600. Someone from that team will be in touch with the operations team and driver to share the update.
You’ll receive a text when your delivery is on its way. You can expect it to arrive at your house no later than the latest window you chose. If your order is late, please call our customer experience team at 720-664-9600.
Yes we offer contactless delivery and are happy to leave groceries at your door or on the porch if you’re not around. While we don’t require that you’re at home when we drop off your groceries, we do recommend that you collect and refrigerate (if necessary) all groceries within 1 hour of drop off to ensure freshness.
At this time we do not offer curbside pickup, so just sit back, relax, and let us come to you!
Yes — we’d love for you to send Pinemelon as a gift.
For orders more than $35 (before tax) delivery is always free! We charge a delivery fee of $4.95 for all orders under $35.
MelonMoney is our way of saying thank you for being a Pinemelon customer. For all your purchases, whether you’re a Family member or not, you’ll receive MelonMoney, which serves as a credit to your account that you can apply to future orders. You’ll be able to see your MelonMoney balance on your account page when you login and will earn more MelonMoney with every purchase.
As you’re completing the checkout process, you have the option to add a tip in the app. Tips are shared among our entire fulfillment center staff and driver team to reward everyone responsible for your grocery delivery. If you receive exceptional service (or unsatisfactory service), please contact our customer experience team either way so we can take the appropriate action.
You might even pay less on some items! We know how disappointing it is to realize that you’ve paid a higher price simply because you chose to shop online. We have tons of amazing household favorites that are always guaranteed at a low price; a lot of these items are from local producers too! We’ll always have sale items and specific promotions to take advantage of too, no loyalty card necessary.
None! That’s the best part about Pinemelon, what you see is what you pay. Of course there are state taxes to be applied but there are no hidden fees. We do place a temporary authorization hold for an amount slightly higher than your order total (surcharge fee); the extra amount is calculated at 15% of your order. This temporary hold is to account for any differences in product substitution and/or actual weight of items that exceed your ordered amount. Your statement will reflect the final order total after order completion upon finished delivery.
We have a zip code delivery finder on our About Us page, so you can double check there. If we don’t currently deliver to your neighborhood, let us know.
Eventually yes! We are working on securing all necessary documentation to ensure we are in compliance with all regulations for the City and County of Denver, and we hope to accept EBT/SNAP benefits very soon after launch.
Our Family membership program gives you access to incredible sales on family-friendly staples, increased MelonMoney, and priority delivery windows (and so much more!). While it’s optional, we think the deals are too good to pass up! You can sign up online, either in the app or on the web, or at checkout. You can learn more and sign up on our website at pinemelon.com/en/family or through the app.
> Savings of nearly $600 per year on lunchtime favorites and everyday staples. > Easy, convenient, and free delivery on all orders over $35> Access to amazing, special deals, up to 40% off family-favorites and pantry staples> 3% MelonMoney cashback with every purchase> Your membership pays for itself in less than half a year
Our Family program is an annual membership with a one-time cost of $59.99.
We have updated our membership program, which unfortunately no longer includes free delivery for all orders. What all members will gain is access to increased MelonMoney, even deeper discounts on many items throughout the catalog, and a decreased annual membership fee. Also, if you were a member between April and October 2022, you’ll receive some additional MelonMoney to offset the change in cost of the annual fee. If you have additional questions, please reach out to firstname.lastname@example.org.
While our everyday prices are already amazing, you must be a Family member to access these exclusive deals.
The Family program is separate from regular purchases, so unfortunately your order total cannot be applied towards the cost of a membership.
Please call or email our customer experience team at 720-664-9600 or email@example.com. A real human in our Denver office will answer the phone and can help guide you through the process of getting your item replaced or refunded.
In the case that something arrives that isn’t to your expectation, take a picture of the item, shoot us a message, and we’ll provide you with a refund. We hope you’ll be satisfied with every purchase and delivery, but please let us know if that’s not the case.
You can cancel your order up 2 hours before your delivery window by calling customer experience at 720-664-9600. If you’d like to request a refund on any of your items, give us a call and we’d be happy to review your concerns.
Absolutely! Check out our open positions. If you’re interested in any of our open roles, feel free to apply through the website. If you’re generally interested in working with Pinemelon but we don’t currently have an opening that matches your interests, shoot us an email at firstname.lastname@example.org.
Yes! You can refer your friends and family. As a welcome gift, your friend will receive $30 off their first order (when they spend $35 or more). As a thank you gift, you will receive $30 off your next order once your friend makes their first purchase.In regards to promotions and referral codes, we allow a limited number of 1 per household. Additionally, we only allow one account per individual. We want to ensure that all of our customers have the opportunity to take advantage of these offers. We reserve the right to cancel orders and block accounts that we determine are in violation of our policy.
You can see our Terms & Conditions here. First and foremost, we will never sell your information. Ever. Pinemelon will keep your information — delivery address, credit card information, etc. — only if you give us permission by adding it to your account for purposes of easy checkout. We also require our drivers sign agreements that they will not keep any customer delivery data for their personal use.
We would be happy to evaluate your request for a donation. Please fill out our donation request form here and we’ll get back to you.
For all new vendor inquiries, please contact Jen at email@example.com and she will be happy to set up a conversation.
Made, produced, or grown in Colorado.
The pineapple is called Spike in reference to his spikey top. The watermelon is named Pepo, which is a reference to its botanical name. Technically, a watermelon is a large berry!
If you've got questions, comments, or ideas, we'd love to hear them! Drop us a note below!